Bringing Caribbean Warmth into Your Home with Karibeyann Soul
Home is more than a place—it's a feeling. Inspired by Caribbean warmth and Haitian spirit, the Karibeyann Soul Candle...
FAQ
Client Question
Find answers to common questions about our candles, ingredients, shipping, and more. We are here to help you choose the perfect candle for your needs.
Our candles are crafted with natural soy wax, which burns cleaner and longer than traditional paraffin wax. We use only non-toxic, phthalate-free fragrance oils and liquid oil-based dyes for coloring. Each candle is hand-poured in small batches to ensure quality and consistency. We are committed to using sustainable, ethically sourced materials in all our products.
Burn time depends on the size and type of candle. Our tin jar candles typically burn for 25–45 hours with proper care. Our glass jar candles offer 25–45 hours of burn time. To maximize burn time, always trim the wick to a quarter inch before each use and allow the wax to melt evenly across the surface during the first burn.
Yes. We use non-toxic fragrance oils that are free from phthalates and harmful chemicals. Our soy wax produces minimal soot compared to paraffin candles. However, if you have specific sensitivities, we recommend testing the candle in a well-ventilated space first. All ingredient information is available on our product pages
Yes! We offer custom candle creations tailored to your vision. Whether you're celebrating a wedding, birthday, baby shower, memorial, corporate event, or another special occasion, we can personalize your candle with your preferred fragrance, color, container, label, and design elements. Contact us with your ideas, and we'll work with you to create a one-of-a-kind candle that reflects your style and purpose.
We recommend placing custom candle orders at least 2–4 weeks before your event to allow sufficient time for design, production, and curing. Larger or bulk orders may require additional processing time. If you need your order sooner, please contact us before ordering, and we'll do our best to accommodate your requested timeline.
We want you to love your candle. If you are not completely satisfied, you may return unused candles within 9 days of purchase for a full refund or exchange. The candle must be in its original condition and packaging. Please contact our customer service team to initiate a return. We cover return shipping for defective products.
Always trim the wick to a quarter inch before lighting. Allow the candle to burn long enough for the wax to melt evenly across the entire surface, usually one hour per inch of diameter. This prevents tunneling and ensures an even burn. Avoid burning for more than four
hours at a time. Keep the candle away from drafts and never leave it unattended.
Currently, we ship within the United States only. We are working to expand our shipping options to include international destinations in the near future. If you are located outside the US and would like to be notified when international shipping becomes available, please sign up for our newsletter or contact us directly.
Our candles are created with intention and purpose, not just fragrance. Each candle is hand-poured in small batches using premium natural ingredients. We infuse our candles with energy meant to support your spiritual wellness, rituals, and daily life. From sourcing to packaging, we prioritize sustainability, quality, and mindfulness. Every candle is designed to elevate your space and your spirit.
We are pleased to offer free shipping on all eligible orders. Please note that while shipping is complimentary, a processing and handling fee may apply to cover order preparation, packaging, and fulfillment services. Any applicable fees will be clearly displayed during checkout before your purchase is completed.
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Discover candles crafted with intention, poured with care, and designed to transform your space. Shop our collection and find the perfect candle for your journey.
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